FAQ 2017-11-02T13:17:57+00:00

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FAQ

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  • Each computer can register Total Cloud 1 time only, you may not able to register again with this computer.
  • The non-register account only works for 1 Client PC with an unlimited day.
  • Total Cloud required an internet connection for the product license verification when the program startup (every time).

[/fusion_toggle][fusion_toggle title=”HOW TO REGISTER YOUR TOTAL CLOUD ACCOUNT?” open=”yes”]

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STEP 1

Go to Total Cloud Server, click the About button, select Register

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STEP 2

Fill all information. We suggest you key in you cybercafe name as your account name. The account name is unique. Please fill in the information correctly, because we will contact you by email or telephone later. You can enjoy our solution to use in 5 client PC for 7 days.

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[/fusion_toggle][fusion_toggle title=” WHAT WILL HAPPEN AFTER REGISTERED ACCOUNT EXPIRED” open=”no”]

All client PC will locked immediately. Total Cloud Billing Server can control 1 PC only.

[/fusion_toggle][fusion_toggle title=”DEFAULT ADMIN ID & PASSWORD” open=”no”]

ID: 01
Password: 1

[/fusion_toggle][fusion_toggle title=”ADVANCE BILLING OPTION 1 – LAST CALL PACKAGE” open=”no”]

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You are able to set your own package pricing of duration with ease, for example, $5 for 3 hours, $7 for 5 hours, $10 for 10 hours. Customers will forfeit the remaining time when they are leaving.

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Select “Setting” > “Package Settings” > “Add”,  you can set package name, and the package of the amount, duration, promotion time and validity day.

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Select PC > Choose type of package > check “Print” if necessary and Select “Check In”

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You can add the package of time duration with time charge card.

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Select Reload Coupon / F9  > “Time Charge Card” > Add, you can set the count, price, minute and validity of the time charge card.

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Select PC > Reload Coupon / F9 > “Time Charge Card” > select the time charge card you set to add the time.

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  • Customers purchasing Last Call Package will be able to enjoy the special promotion rate within a time period. We take an example of promotion period of 12:00 PM – 4:00 PM, $2.00 for 3 hours for instance.
  • If customers that come at 12:02 PM, then purchase this package, they will be able to play until 3:02 PM.
  • If customers purchase this package at 2:02 PM, they will be able to play until 5:02 PM even if the promotion ends at 4:00 PM.
  • Customers can purchase this package the very last minute (3:59 PM) to enjoy the full 3 hours, as long as they purchased it during the promotion
  • Balance is not refundable and cannot be carried forward upon early checkout.
  • Time extension using is allowed for this package using Time Charge Card as long as the promotion is on-going.
  • Customers can use the package until the time is up even the package during has expired.
  • If the customers would like to top-up after the promotion period (for example 4:00 PM), this is not allowed.
  • The system will check out the customers automatically when the time is up.

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[/fusion_toggle][fusion_toggle title=”ADVANCE BILLING OPTION 2 – MEMBERSHIP” open=”no”]

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Create a user account for your customers and load it with prepaid time. Membership pricing follows the standard price but the customer can freely login or logout as long as the account balance still remain.

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Select “Card Management” > “Member Card Management”.

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Select “Add”, Fill in all the customer required information and confirm > Select “Reload” to top up the balance.

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[/fusion_toggle][fusion_toggle title=”ADVANCE BILLING OPTION 3 – COUPON MODE” open=”no”]

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Coupon mode is like a mixture of package and membership. Customers are possible to enjoy the benefit of the package and they could leave the internet cafe without forfeit the remaining time. But, the promotion possible to last more than a day as long the coupon is purchased during the promotional period and within the valid duration.

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Select “Setting” > “Package Settings” > “Add”,  you can set coupon name, and the coupon of amount, duration, promotion time and set the duration of validity day.

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Select PC > Choose Type of coupon > Set the Card ID and Password > check “Print” if necessary and Select “Check In”

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  • Customers can purchase this package anytime. The Coupon Mode is similar to the normal package, but the advantage of this package is the unfinished or unused balance can be carried forward or kept within a period before expiry.
  • For example, a normal package for 20 hours is $10.00 and you will have to finish the balance at one go. All unused balance will be forfeited, if customers check out early.
  • Meanwhile, if Coupon Mode is purchased and it has a validity of 3 days from the date of purchase, customers can use the 20 hours at their free will without being forced to use the 20 hours at one go during the 3 valid days. Unused balance will only be forfeited after 3 days.
  • The coupon’s validity date cannot be extended upon purchase but can be top-up using Time Charge Card, as long as the coupon is still valid.
  • Customers will be forced to checkout automatically by the system when the balance time is 0:00.

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